Report a maintenance issue
For tenants in properties we manage. Check the quick tips first — then send us the details (and photos) if you still need us.
Office hours: see our contact page · Urgent: 0121 355 0880
If someone is in danger
Leave the property if needed and call the emergency services on 999. Smell gas? Call the National Gas Emergency Service on 0800 111 999 immediately.
What should I do?
Not an emergency? Fill in the form below. We’ll deal with it the next working day.
Real emergency? (gas smell, water pouring out and you can’t stop it, fire, someone hurt) — make safe, use the numbers above, then tell us.
Water leaking
- 1 Turn the stopcock off (usually under the kitchen sink, in a cupboard, or by the front door).
- 2 Mop up / put bowls under the drip.
- 3 If water is near plugs or the fuse box, turn the electrics off at the main switch if you can do it safely.
- 4 Tell us on the form below.
- 5 Only call an emergency plumber if water is still pouring out (e.g. 3am) and you cannot find or turn the stopcock. Keep the invoice and photos for us.
I can smell gas
- 1 Don't switch lights or sockets on or off.
- 2 Don't smoke or use matches.
- 3 Open windows and doors.
- 4 Get outside.
- 5 Call the gas emergency line: 0800 111 999.
- 6 Then tell us when you're safe.
No electricity
- 1 Ask a neighbour if their power is off too. If the whole street is out, call 105 (power cut helpline).
- 2 Check your fuse box. If a switch has flipped down, push it back up once.
- 3 If it flips off again straight away, leave it and report it to us — don't keep trying.
- 4 Don't touch electrics if the area is wet.
It's evening / weekend / night
- 1 If it's not dangerous and not flooding the property — use the form. We'll pick it up next working day.
- 2 Don't book your own tradesperson for normal repairs. We arrange trusted contractors.
- 3 Only call someone out yourself if it's a true emergency you can't make safe (e.g. water pouring out and no stopcock). Keep all paperwork.
Send us the details
Clear information and photos help us book the right contractor first time. We’ll email you once we’ve received the report.
Prefer the phone? 0121 355 0880 during office hours.
Report a maintenance issue
For managed tenancies. Photos really help — clear shots of the problem and the wider area.
Not one of our managed tenants?
If you rent privately or through another agent, please contact your landlord or managing agent directly.
General enquiries