At Steve Morris & Son, we are committed to delivering a high standard of service across all areas of our work. However, we understand that sometimes things can go wrong. If you are unhappy with any aspect of our service, we encourage you to let us know so that we can resolve the issue as quickly and fairly as possible.
You can raise a complaint with us in writing via:
Email: contact @steve-morris.co.uk
Post:
Steve Morris & Son LLP
1 Coleshill Street
Sutton Coldfield
West Midlands
B72 1SD
Please include:
Your name and contact details.
The property address or service the complaint relates to.
A clear description of your concerns.
Any supporting documentation, if available.
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Our complaints process is as follows.
Acknowledgement
We will acknowledge your complaint in writing within 3 working days of receiving it.Investigation
Your complaint will be fully investigated by a member of the management team or another appropriate senior member of staff.Response
We will provide a formal response within 15 working days of acknowledging your complaint. If additional time is needed, we will write to explain the delay and keep you updated.Further Review
If you are not satisfied with our response, you may request a further review by a senior partner of the firm. We will aim to provide a final viewpoint letter within 15 working days of your request.
If, after following our internal complaints procedure, you are still not satisfied with the outcome, you may refer your complaint to:
Property Redress Scheme (PRS)
Website: www.theprs.co.uk
Email: complaints @theprs.co.uk
Phone: 0333 321 9418
Address: Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH
You must refer the complaint to PRS within 12 months of receiving our final viewpoint letter.
Steve Morris & Son LLP registered in England and Wales. Company Number OC454074. Registered address 1 Coleshill Street, Sutton Coldfield, West Midlands, B72 1SD.
VAT Number 695 8946 50