Found a home you love in Sutton Coldfield? Here’s exactly how the application works, what we’ll need from you, and what to expect at each step.
Send us the name, email and phone number of each applicant, along with proof of ID.
We pass your details to our referencing partner, Canopy, who carry out a credit check and an income check.
Once the landlord is happy to proceed, we ask for a holding deposit to reserve the property.
We complete any further checks and agree a move-in date that works for everyone.
You pay the balance of your deposit and first month's rent, sign your tenancy and pick up the keys.
We take care of the checks — you just get your details together.
We submit your details to Canopy, a specialist tenant referencing service, who carry out:
To get started we just need, for each applicant:
By law, we must check that every adult who’ll live in the property has the right to rent in England. It only takes a few minutes — how you prove it depends on your documents.
Just show us your valid passport. British and Irish citizens can prove their right to rent with a passport in person, or through a certified digital identity check we can arrange for you.
You’ll prove your right to rent with an online share code. Generate one on GOV.UK, then give us the code and your date of birth so we can confirm your status online — no documents to hand over.
Get a share code on GOV.UK →The check applies to every adult who will live in the property. Not sure which route applies to you? Get in touch and we’ll guide you through it.
Once the landlord approves your application, we ask for a holding deposit — capped at one week’s rent under the Tenant Fees Act 2019 — to reserve the property. It’s put towards your first month’s rent when the tenancy begins, and can only be retained if you withdraw, give false information or fail a right-to-rent check. See our tenant charges for full details.
A guarantor may be needed if you’re a first-time renter, a student, or your income doesn’t quite meet the affordability threshold. They’ll be referenced through Canopy too and agree to cover the rent if it’s not paid.
From submitting your details to moving in, most applications take around one to two weeks. Referencing through Canopy usually takes two to three working days once we have everything we need.
It’s not always a no. Depending on the reason — a thin credit history, a recent move or a lower income — we may be able to proceed with a guarantor, subject to the landlord’s agreement. We’ll always talk it through with you.
Your holding deposit is put towards your first month’s rent when the tenancy goes ahead. Under the Tenant Fees Act 2019 it can only be retained if you provide false or misleading information, fail a right-to-rent check, withdraw, or don’t take reasonable steps to enter the tenancy.
We’d usually ask you to apply for one property at a time, as the holding deposit reserves that specific home while we reference you.
If a guarantor is needed, they’ll usually need to be a UK resident, and are referenced through Canopy in the same way. Tell us your situation and we’ll advise.
Yes — since the Renters’ Rights Act came into force on 1 May 2026, you have the right to request a pet and your landlord can’t unreasonably refuse. They must reply in writing within 28 days and may ask you to arrange pet insurance to cover any damage. Just tell us when you enquire and we’ll help you put the request forward.
Send us your details and we’ll get your application moving. Add every adult who’ll live at the property. Not ready yet? Browse rentals.
Please view before you apply. The property must have been viewed in person first — either by you, or by a friend or family member on your behalf. Haven’t seen it yet? Book a viewing before applying.
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