Client Money Protection

At Steve Morris & Son LLP, we are committed to protecting the money entrusted to us by our clients — whether you are letting a property, paying a holding deposit, or buying and selling homes through us. As members of the Safeagent Client Money Protection (CMP) Scheme, you can have complete confidence that your funds are safe.

What is Client Money Protection?

Client Money Protection (CMP) is a government-approved scheme designed to compensate landlords, tenants, and other clients if money held by a letting or estate agent is misused or misappropriated. This applies to funds such as:

• Rent payments
• Tenancy deposits and holding deposits
• Monies held in connection with property sales

How we protect your money

Separate client accounts

All client money is held in designated client accounts with banks authorised by the Financial Conduct Authority (FCA). These accounts are strictly separate from our business funds.

Regular reconciliation & reporting

We regularly reconcile client accounts and provide transparent records. Landlords, tenants, and clients buying or selling property can request statements for full visibility.

Professional indemnity insurance

Our insurance provides additional protection for client funds and ensures compliance with industry standards.

Safeagent membership & audits

Our membership is verified by Safeagent, and our client money handling is subject to regular audit. This guarantees that we meet the highest standards of professionalism.

Transparency & support

We want you to feel confident that your money is in safe hands. Our Safeagent membership is displayed on our website and in our office. For more information about the scheme and the security it provides, please visit the Safeagent website.

Raising concerns

If you ever have concerns about how your money is being handled, please contact us immediately at [email protected] or call 0121 355 0880. We will address your enquiry promptly and transparently.